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Adam Smith
Clients and staff can now reply to
messages
and
pet care journal comments
directly from their email, and their responses will be added to the system automatically. Whether responding to a journal update or an ongoing message conversation, there's no need to log in---just hit "Reply" in your email, and your message will be recorded in the appropriate place.
How It Works
  • When a
    journal notification
    or
    comment email
    is sent, recipients can reply via email, and their response will be added as a
    comment
    on the journal.
  • When a
    message notification
    email is sent, recipients can reply, and their response will appear in the
    Messages
    feature, just as if they had logged in to respond.
  • Notifications are sent to the appropriate parties just like in-system replies.
Additional Notes
  • The email subject line for journal notifications and comments has been standardized (e.g.,
    "Pet Care Journal #123"
    ) so that email applications can keep the conversation threaded.
  • Only clients and sitters
    can reply by email to Journals. Management notification emails for journal comments are
    not reply-able
    .