Our latest mobile app update is . This release focuses on improving journaling (including video support), GPS reliability, and overall sitter workflows, along with a number of interface updates.

During the initial rollout, we identified an issue affecting journal syncing on unstable connections for some Android users. The rollout was paused while this was addressed.

We've recorded a short walkthrough video that explains the changes.

If you run into anything unexpected, contact support with:

We've released a major update to the mobile app. This is a rolling update, so some of you already have it, while others will receive it over the coming days.

If you run into an issue, contact support with:

We're excited to introduce , a new way to access features that are currently in active development.

You can now choose the individual features that matter most to your business instead of opting into everything at once.

Each feature will appear as either:

All features start as Off or Not Included, and nothing changes unless you choose to opt in.

These features are fully functional and still evolving. Your feedback helps us refine them and move them toward full release.

👉 Find PPC Labs at:

A short walkthrough video is available to show you how it works:

We're excited for you to explore what's next and help shape the future of Precise Petcare. ✨

Last month's survey gave us clear direction. You told us you want:

Those priorities are shaping where the platform continues to evolve.

This new tool reviews your current setup and highlights configuration choices that may be creating client friction, such as:

It does not change any settings automatically. It simply surfaces potential friction and provides clear suggestions you can act on.

Find it here:

You will also see your Client Experience Score at the top of:

Click the score to open the full Checkup.

If you would like help reviewing your results, you can request a review directly from within the tool.

This is one of several improvements coming out of your survey feedback. Thank you for helping us continue to improve the platform. 🚀

We've put together a customer survey to better understand what's working well, where things feel harder than they should, and how Precise Petcare can better support your business.

This isn't a feature request survey. It focuses on real day-to-day use, client experience, and support.

The survey takes about , with a few optional open-ended questions if you'd like to share more detail.

Our Zapier integration is now officially public on the Zapier App Directory! You can now connect Precise Petcare with thousands of apps — automating workflows such as syncing clients, pets, visits, and messages across platforms.

Includes:

Here are a couple of example Zaps from Zapier’s gallery that show how Precise Petcare can be used as a trigger or an action inside Zapier:

Need help? Check out our full support article for setup instructions and examples.

We’re rolling out a powerful set of internal improvements to help you work more efficiently, manage staff with greater flexibility, and keep your operations organized. These updates are all about giving you smarter tools behind the scenes—refining how you navigate, export, segment, and configure your system. Let’s dive into what’s new. 🔧

We've reorganized and renamed parts of the system to make things easier to find and more intuitive—especially for new staff. Staff now see new navigation groups like , , and , while clients benefit from a simplified, ungrouped layout. An in-system walkthrough will guide everyone through the changes.

You can now export spreadsheets and pet photos directly to ! Save spreadsheets as Google Sheets or send photos to Drive without downloading files. Look for the button in your export options.

Give clients helpful guidance without cluttering field labels. Field directions let you add sub-headings to , inheriting visibility settings automatically. Use them to add examples, notes, or formatting tips.

This powerful feature lets you organize staff based on , and more. Use staff segments to control pay rates, message groups, assign visits, and filter reports. Think of it as Smart Groups—now for your staff.

You can now add from , making it easier to group and filter your team. Combine this with staff segments for advanced management workflows.

Gain control over which journals go to clients. Require approval , by , or for . Journals are only sent after approval if any of these settings are enabled.

We look forward to hearing your thoughts—and to seeing what features you help inspire next! 💬

We’re excited to roll out a set of new features designed to make your experience with Precise Petcare even better! 🎉 Many of these updates come directly from your feedback, and now, with our on Canny, it’s easier than ever to shape the future of Precise Petcare! You can —all in one place. Your feedback directly influences what we build next, so be sure to check it out and let us know what would make your workflow even smoother!

PetIQ is our new AI-powered tool that generates concise summaries of pet profiles, helping you and your sitters quickly review key details. These summaries update automatically when pet info changes and only include information that the viewer already can see. More info

You can now restrict specific services to designated client groups, ensuring only the right clients have access to them. This makes it easier to offer specialized services based on client tags, territories and more. More info

Adjusting tip distributions is now easier than ever! Our new Tip Distribution Tool allows you to view and adjust how gratuities are allocated across visits, right from the Invoices page. More info

You can now enable automatic email notifications when a client’s credit card is declined. This helps streamline your payment collection process and keeps clients informed. More info

Keep your inbox organized with new options to archive messages and mark them as read/unread in bulk. These tools make it easier to manage conversations efficiently. More info

Your schedule, your colors! You can now customize the colors for different visit statuses to make your calendar easier to read at a glance, for both staff and clients. More info

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We can’t wait to hear what you think of these updates! Have feedback or feature ideas? Let us know! 🚀