Automations, Responses, and Personalize are now available to everyone, along with two My Schedule improvements that make important client and access information easier for staff to notice.

These tools help businesses communicate consistently without requiring someone to remember and send every message manually.

Automations can send messages based on events in your business, including upcoming visits and trips, completed services, payments, client milestones, and pet birthdays. Businesses are using them for appointment reminders, pre-service instructions, first-visit follow-ups, review requests, birthday messages, and reminders to schedule another service.

You control when each message is sent and which services it applies to, so clients receive information that fits the service they actually booked. Personalize uses information already stored in Precise Petcare, such as the client or pet's name, while Responses let your office save and reuse answers that should not be automated.

Recent client profile changes can now appear directly on My Schedule. Staff can see an indicator while reviewing the visit and open the change details before providing care. This makes the existing Profile Change Tracking feature more useful in the place where staff are preparing for their work.

My Schedule now displays a key icon when a visit requires a physical key. This gives staff a quick reminder before leaving for the visit, helping prevent a sitter from arriving at a client's home while the required key is still at the office.

Several additional improvements have also become available since our last full feature release:

PPC Labs currently includes the new Client Onboarding & Information Experience, clearer Auto Invoicing settings and updated grouped-visit handling, password reset links and password visibility, Automation Analytics, and expanded Effective Date pricing and pay.

Branded mobile apps are available as an optional add-on for an additional cost, featuring your business's name, icon, colors, and presence in the Apple App Store and Google Play.

Next week, three established PPC Labs features become available to everyone. An even larger set of new and expanded features is available in PPC Labs now.

Automations, Responses, and Personalize

— Together, they help businesses automate client communication, reuse common responses, and personalize messages using information already stored in Precise Petcare.

Profile Change Tracking: My Schedule Indicators

— My Schedule can indicate when a client has recently changed important profile information, making those updates easier for staff to notice before a visit.

Needs Key Icon on My Schedule

— A key icon on My Schedule identifies visits where the client has indicated that staff need a key.

Client Onboarding & Information Experience

— The new Client Onboarding & Information Experience guides clients through Profile, Pet, Form, and Billing sections. Clearer completion indicators show what remains unfinished, progress is saved automatically, and clients can easily return to complete missing information.

Auto Invoicing: Clearer Settings and Updated Grouped Visit Handling

— Auto Invoicing settings use clearer terminology, including Invoice by Status and Every Other Day. Grouped visits are evaluated separately, so one group that is not ready no longer prevents the client’s other eligible visits from being invoiced. This also resolves an issue that could prevent Every Single Day visits from ever being invoiced.

Password Reset Links and Password Visibility

— Businesses can use password reset links that allow clients and staff to choose a new password themselves. Password fields also include an option to temporarily display the entered password, making it easier to identify typing mistakes.

— A new Automation Analytics dashboard is available as part of Client Insights + Lifecycle Automations. Businesses can measure:

Reports include selectable date ranges, charts, sorting, and links to the underlying email and client information. Call-to-action click tracking begins with this release.

Expanded Effective Date Pricing and Pay

— Remember Effective Date Changes now supports more types of pricing and compensation changes, including:

Future changes remain scheduled until their Effective Date, and visits are calculated using the rates that apply to their service date.

Precise Petcare also offers branded mobile apps featuring your business’s name, icon, colors, and App Store and Google Play presence. Contact us about a branded app.

We’ve released several new features and improvements across the platform focused on training, communication, scheduling visibility, and reporting.

Practice Mode provides a safe environment for Administrators and Managers to explore the office side of the portal using sample data — without affecting live operational data.

You can:

Practice Mode is clearly separated from Live Mode with visual indicators and built-in safeguards to prevent accidental changes to operational data.

Several updates have been made to Reports to improve clarity and organization.

Changes include:

Clients and staff can now reply directly from their email inbox.

We’ve added a new calendar view.

This view displays 42 consecutive days in a rolling week-aligned layout, making it easier to:

A new dashboard panel now highlights upcoming staff birthdays and hire-date anniversaries. This helps keep important staff milestones visible without requiring any digging.

PPC Labs

has been live since March, and the feedback you've shared has already helped us move features toward full release with more confidence. Thank you for being part of that process.

Client Insights + Lifecycle Automations

help see exactly where each client is in their relationship with your business and automatically trigger follow-ups based on their activity. Catch opportunities you'd otherwise miss, reduce dropped balls, and stay proactive without adding to your mental load.

Modern Interface Update

is a visual refresh that helps Precise Petcare look cleaner and more professional for you and your clients. It gives the interface and emails a more polished presentation while keeping your workflows, data, and functionality the same.

Client Onboarding & Information Experience

is currently in pre-release testing and will be coming to PPC Labs soon. This update introduces guided onboarding, clearer structure, and section-based saving to help reduce confusion, prevent lost information, and make filling out forms smoother for clients.

Next week, we plan to release these well-tested PPC Labs features to everyone:

We’ll communicate again when this release happens.

You can review available Labs features anytime at .

Our latest mobile app update is . This release focuses on improving journaling (including video support), GPS reliability, and overall sitter workflows, along with a number of interface updates.

During the initial rollout, we identified an issue affecting journal syncing on unstable connections for some Android users. The rollout was paused while this was addressed.

We've recorded a short walkthrough video that explains the changes.

If you run into anything unexpected, contact support with:

We've released a major update to the mobile app. This is a rolling update, so some of you already have it, while others will receive it over the coming days.

If you run into an issue, contact support with:

We're excited to introduce , a new way to access features that are currently in active development.

You can now choose the individual features that matter most to your business instead of opting into everything at once.

Each feature will appear as either:

All features start as Off or Not Included, and nothing changes unless you choose to opt in.

These features are fully functional and still evolving. Your feedback helps us refine them and move them toward full release.

👉 Find PPC Labs at:

A short walkthrough video is available to show you how it works:

We're excited for you to explore what's next and help shape the future of Precise Petcare. ✨

Last month's survey gave us clear direction. You told us you want:

Those priorities are shaping where the platform continues to evolve.

This new tool reviews your current setup and highlights configuration choices that may be creating client friction, such as:

It does not change any settings automatically. It simply surfaces potential friction and provides clear suggestions you can act on.

Find it here:

You will also see your Client Experience Score at the top of:

Click the score to open the full Checkup.

If you would like help reviewing your results, you can request a review directly from within the tool.

This is one of several improvements coming out of your survey feedback. Thank you for helping us continue to improve the platform. 🚀

We've put together a customer survey to better understand what's working well, where things feel harder than they should, and how Precise Petcare can better support your business.

This isn't a feature request survey. It focuses on real day-to-day use, client experience, and support.

The survey takes about , with a few optional open-ended questions if you'd like to share more detail.

Our Zapier integration is now officially public on the Zapier App Directory! You can now connect Precise Petcare with thousands of apps — automating workflows such as syncing clients, pets, visits, and messages across platforms.

Includes:

Here are a couple of example Zaps from Zapier’s gallery that show how Precise Petcare can be used as a trigger or an action inside Zapier:

Need help? Check out our full support article for setup instructions and examples.