We’re rolling out a powerful set of internal improvements to help you work more efficiently, manage staff with greater flexibility, and keep your operations organized. These updates are all about giving you smarter tools behind the scenes—refining how you navigate, export, segment, and configure your system. Let’s dive into what’s new. 🔧

We've reorganized and renamed parts of the system to make things easier to find and more intuitive—especially for new staff. Staff now see new navigation groups like , , and , while clients benefit from a simplified, ungrouped layout. An in-system walkthrough will guide everyone through the changes.

You can now export spreadsheets and pet photos directly to ! Save spreadsheets as Google Sheets or send photos to Drive without downloading files. Look for the button in your export options.

Give clients helpful guidance without cluttering field labels. Field directions let you add sub-headings to , inheriting visibility settings automatically. Use them to add examples, notes, or formatting tips.

This powerful feature lets you organize staff based on , and more. Use staff segments to control pay rates, message groups, assign visits, and filter reports. Think of it as Smart Groups—now for your staff.

You can now add from , making it easier to group and filter your team. Combine this with staff segments for advanced management workflows.

Gain control over which journals go to clients. Require approval , by , or for . Journals are only sent after approval if any of these settings are enabled.

We look forward to hearing your thoughts—and to seeing what features you help inspire next! 💬

We’re excited to roll out a set of new features designed to make your experience with Precise Petcare even better! 🎉 Many of these updates come directly from your feedback, and now, with our on Canny, it’s easier than ever to shape the future of Precise Petcare! You can —all in one place. Your feedback directly influences what we build next, so be sure to check it out and let us know what would make your workflow even smoother!

PetIQ is our new AI-powered tool that generates concise summaries of pet profiles, helping you and your sitters quickly review key details. These summaries update automatically when pet info changes and only include information that the viewer already can see. More info

You can now restrict specific services to designated client groups, ensuring only the right clients have access to them. This makes it easier to offer specialized services based on client tags, territories and more. More info

Adjusting tip distributions is now easier than ever! Our new Tip Distribution Tool allows you to view and adjust how gratuities are allocated across visits, right from the Invoices page. More info

You can now enable automatic email notifications when a client’s credit card is declined. This helps streamline your payment collection process and keeps clients informed. More info

Keep your inbox organized with new options to archive messages and mark them as read/unread in bulk. These tools make it easier to manage conversations efficiently. More info

Your schedule, your colors! You can now customize the colors for different visit statuses to make your calendar easier to read at a glance, for both staff and clients. More info

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We can’t wait to hear what you think of these updates! Have feedback or feature ideas? Let us know! 🚀