It would be incredibly helpful to organize canned responses into custom categories or labels.

For example:

Client Communication

Operations

Staff Onboarding

Billing

Marketing

As the number of canned responses grows, it becomes increasingly difficult to locate the right one while scrolling through a single list. :: my eyes are getting old :) :: Allowing businesses to create their own custom categories would make responses much easier to organize and find, improving efficiency for teams with a large library of templates.

For example:

Client Communication

Operations

Staff Onboarding

Billing

Marketing