Dual Credit Card + ACH Payment Support | Voters

Dual Credit Card + ACH Payment Support

in progress

Adam Smith

Clients can now save

both a credit card and a bank account

(ACH) on file, giving them greater flexibility for payments. When both are available, the system will automatically prioritize using the

bank account

for automatic charges such as invoicing and recurring payments.

How It Works

Businesses can set up separate gateways for
Integrated ACH Processing
and
Integrated Credit Card Processing
at
Billing > Billing Settings > Online Payments
.
Clients can enter and save both
Credit Card
and
Bank Account
information.
When an automatic payment is processed, the system will
use the bank account
if one is available. If no bank account is available, the credit card will be used.
When clients make
manual payments
, they can choose between their saved credit card or bank account.

Additional Notes

ACH payment processing currently requires an
Authorize.net eCheck
or
Stax ACH-enabled
account.
Credit card and ACH setups are independent within the system.
Support for additional ACH processors will be added in the future.

April 28, 2025

Autopilot

Merged in a post:

Payment - ACH option

TARA GEISEL

I would love to see Precise Petcare offer clients the ability to pay directly from their bank account through ACH (Automated Clearing House) payments.
Many of our clients prefer to pay by bank account rather than credit card, especially for recurring daycare, boarding, and package purchases. Offering ACH as a payment option would allow clients to avoid credit card processing fees while still providing a secure, convenient electronic payment method.
From a business perspective, ACH payments would also help reduce processing costs for businesses using Precise Petcare, making the platform even more valuable for both pet care providers and their clients.
Ideally, clients could securely save their bank account information in their portal, just as they currently save a credit card, and choose either payment method at checkout.
I believe this would be a highly requested feature, particularly for businesses with loyal, recurring customers who make frequent payments throughout the year.

July 22, 2026

Emma Oliver

I wanted to raise a concern regarding payment processing options in PPC.
I explored switching from Stripe to Authorize.net to enable ACH/eCheck payments, but I learned this would actually require a separate merchant account (~$25/month) in addition to Authorize.net fees, bringing the total added cost to roughly $50/month.
What’s frustrating is that Stripe already offers a built-in ACH option, which is more cost-effective for both businesses and clients, but I was informed PPC does not currently support or allow its use.
I’m trying to understand the reasoning behind this, as it seems counterintuitive to block an already available, lower-cost payment method that would reduce fees and improve the client experience.
Is there a specific limitation or policy reason for not enabling Stripe ACH? This feels like something that should be addressed and reconsidered given the impact on both providers and clients.

Becky O'Neil

Are there fees charged on ACH payments?

Adam Smith

Becky O'Neil: No, there should not be. Submit a ticket if you're seeing otherwise.

Jacob Venter

I activated the ACH feature on 03/06/26. I believe we need an update within the Billing Settings to include a 'Bank Account Required' toggle, mirroring the current functionality for Credit Card settings.

Adam Smith

Jacob Venter: It will still require either a bank account OR a credit card when you use that setting. I'll get the setting wording updated to make that more clear.

Admin @ Sniff and Go

Stripe as an ACH option would be great

Leanne McCarter

It would be great to have Stripe as an ACH option.

Adam Smith

updated the status to

in progress

Adam Smith

Target release for this will be later rather than sooner, as we want to support a few more ACH options first.

Jacob Venter

Amazing! How soon can we start using this feature?

Melanie Haynes

That's awesome, Adam! I'm curious as to why Stripe is available for credit cards but not included in the ACH option. I thought it would be just adding a setting, no?

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