I also wanted to share some feedback on how we’ve been using the add-ons feature and a potential improvement that could make things clearer for both us and our clients.

For years, we’ve used the add-on feature a bit differently than its intended purpose. Instead of using it for extra charges (like poop pickup, etc.), we use it to list pet care tasks that clients can check off when submitting a service request. This allows them to customize each visit and clearly communicate what they’d like completed.

Our services are structured as time-based visits (20, 30, 45, 60 minutes), so the visit itself is essentially a “blank canvas.” The add-ons are what give that visit structure by letting clients select specific tasks (feeding, meds, walk type, etc.).

The challenge is that the term “add-ons” can be confusing, as it implies an additional cost — which isn’t the case for us. These are simply included care instructions, not upgrades. Without these checkable items, it can sometimes be unclear what should be done during a visit, even with pet profiles filled out.

A couple ideas that could really improve this experience:

• The ability to rename or customize the “add-ons” label (e.g., “Customize Your Visit” or “Care Tasks”)

• Or a separate feature entirely that allows clients to select visit-specific tasks without the implication of added cost

This is a core part of how we’ve operated for years, and it works really well functionally — it just creates occasional confusion from a wording/UI standpoint.

Would love your thoughts on whether something like this is possible, or if there are any current settings we may be overlooking.

Thanks so much!