Open API + AI Agent Integration Support for Advanced Business Intelligence & Automation
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Tom Henaghan
As a multi-location pet care company using Precise at scale, I would love to see open API and webhook capabilities that would allow direct integration with modern AI agents and automation platforms.
The goal would would be true, real-time operational intelligence and automated analysis of our portals.
Some examples of what this could enable:
• Analyze sales trends, revenue reports, and service performance
• Monitor schedule efficiency and staffing utilization
• Detect operational bottlenecks automatically
• Analyze pet care journals for quality, completeness, professionalism, and consistency
• Flag journals that may appear rushed, low quality, or missing important information
• Detect client messages containing negative sentiment or keywords like “disappointed,” “upset,” “frustrated,” “angry,” etc.
• Automatically escalate concerning client interactions to management
• Analyze client retention trends and identify at-risk clients
• Detect patterns tied to employee performance or reliability
• Generate automated management summaries and KPI reports
• Enable AI-powered coaching insights for sitters/walkers/managers
• Vastly increase the abily to trigger workflows and automations in external systems (Zapier, GoHighLevel, Slack, Google Sheets/Docs, etc). The possibilities are endless.
To support this properly, the ideal solution would include:
• Expanded REST API access
• Real-time webhook/event support without Zapier
• Secure OAuth/API authentication
• Read and limited Write access to operational data
• Access to reports, schedules, journals, messages, invoices, non-sensitive client info, and staffing data
• Potential for future support for AI agent frameworks and MCP integrations
You guys have been absolutely killing it with major system updates over this last year! The Zapier integration alone has been amazing for us. But something like this could literally revolutionize the industry. Not to mention, blow every single one of Precise's competitors clean out of the water!
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Melissa Hall
Adding a specific read-only staffing-planning use case following Adam’s guidance on support ticket #44654 (related background: #44606).
Merry Puppins needs a current eight-week capacity dashboard while keeping Precise as the scheduling system of record. We need supported read-only access to scheduled visits and assignments, service durations and statuses, visit dates and arrival windows, working hours, approved time off, and recommended and maximum daily workload limits. Available location and client-requirement information would help assess whether a suitable Dog Walker or Pet Sitter can realistically cover another visit. Existing unassigned visits must remain visible as demand.
Stable record identifiers and a supported way to identify changed, cancelled, and deleted records are essential so bookings, cancellations, reassignments, and availability changes do not leave our dashboard outdated. Incremental updates or events would help us maintain that view without repeatedly rebuilding manual CSV snapshots.
This use case needs read-only planning access, with no schedule writes. Please consider it when defining supported external API scope or a pilot. Visit exports alone do not supply the combined scheduling, availability, and workload data with change tracking that this requires.
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Emalee Sigur
Adam Smith - what's the status here? I notice it hasn't moved to planned yet. I've seen some questions asking if this will be in the works but no follow up on PPC end yet. Would love an update.
Adam Smith
Emalee Sigur: There is active development behind this now. This thread combines several related requests, so marking the whole thing Planned could imply a commitment to capabilities we haven’t finalized. I don’t have an external-access scope or release date to announce yet, but this has progressed beyond simply being under consideration.
Adam Smith
Merged in a post:
Secure API and AI Integration
Melissa Hall
I'm a longtime Precise Petcare user and am very invested in the platform. I'd love to request a feature that I think would be incredibly valuable to pet care business owners: a secure API that would allow Precise Petcare to integrate with AI assistants like ChatGPT and other pet care technology.
- Hands-free access to client and pet information through AI
As a business owner who spends a significant amount of time on the road, I would love to be able to securely connect Precise Petcare to ChatGPT so I can access client information through voice commands while driving.
For example, I could ask:
"Pull up the Smith account and tell me Bailey's care instructions."
The assistant could then retrieve and read the relevant information directly from Precise, including pet care instructions, medications, feeding schedules, visit notes and other important details, without requiring me to pull over or interact with my phone.
Ideally, this integration would also allow authorized users to retrieve scheduling information, check upcoming visits and eventually make updates to client or pet records, subject to appropriate permissions and security controls.
- Integration with Critter and other pet care technology
I also use Critter and understand that it offers integration with Time To Pet. I'd love to see similar functionality available for Precise Petcare users.
Our competitors who use Time To Pet have access to integrations that aren't currently available to us. A secure API would allow Precise customers to take advantage of these emerging technologies without having to switch their primary pet care management software.
- A secure, flexible API for future integrations
More broadly, I'd love to see Precise offer a secure API that allows authorized third-party applications to access relevant client, pet, scheduling and visit information.
Ideally, this would include appropriate user permissions, authentication and administrative controls so business owners can determine which information external applications are permitted to access or modify.
I have no desire to leave Precise Petcare. My business is firmly established on your platform, and I'd much rather see Precise expand its integration capabilities than consider moving to another provider.
I believe this would be a significant improvement for pet care businesses, particularly owners and managers who spend much of their day in the field. It could make accessing information faster, improve operational efficiency and enable safer, hands-free workflows.
I'd love to know whether an API or integrations with AI assistants and Critter are already on your development roadmap.
Thanks for considering this request!
Jordan Walls
Agreed!
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Jakob Senneville
Adam Smith is this something that is going to be planned in the next few months?
Elizabeth Pasek
As an OSHA function the ability to trigger SOS emergency functions using an integrated API would be helpful to meet the current 29 CFR 1910.151 requirements and current OSHA interpretation for First Aid and Medical Assistance. There are existing 3rd parties that provide that level of safety app support.
Precise serves many companies and already holds the operational data the safety system needs. It could negotiate one enterprise relationship with a provider such as OK Alone, StaySafe, or Silent Beacon, build the integration once, and distribute the cost across its customer base.
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Emalee Sigur
YESSSSSSS - this is SUPREMELY needed. It would elevate the capabilities of every business owner using PPC and likely make it very appealing for others to switch over.
It's helpful for those using to use tools like Make or expand Zapier's capabilities, and it would also be helpful for folks like me who would like Rest APIs and custom made integrations with custom internal apps.
The more that can be automated - the better since most pet care providers are boots on the ground and are usually working overtime to complete task that can easily be automated with API, MCP, Webhook capabilities. :D
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Jakob Senneville
Adam Smith any additional thought on doing this?
Adam Smith
Merged in a post:
Web Hook and API integrations preferably via make.com
Jason Hofmann
I'm trying to build several automations, but to do so, I need the ability to create actions via webhooks and API integrations. It would also be beneficial to use make.com for this purpose. Specifically, I require both read and write capabilities (i.e., GET and POST requests). Without these features, I'm unable to move forward with a project that involves creating tools through my webpage and an AI assistant.
Stu Perlman
I'd be super excited for any one or combination of access to PPC via API, MCP Server, ODBC/JDBC, or direct access to the DB.
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