T
Tom Henaghan
As a multi-location pet care company using Precise at scale, I would love to see open API and webhook capabilities that would allow direct integration with modern AI agents and automation platforms.
The goal would would be true, real-time operational intelligence and automated analysis of our portals.
Some examples of what this could enable:
• Analyze sales trends, revenue reports, and service performance
• Monitor schedule efficiency and staffing utilization
• Detect operational bottlenecks automatically
• Analyze pet care journals for quality, completeness, professionalism, and consistency
• Flag journals that may appear rushed, low quality, or missing important information
• Detect client messages containing negative sentiment or keywords like “disappointed,” “upset,” “frustrated,” “angry,” etc.
• Automatically escalate concerning client interactions to management
• Analyze client retention trends and identify at-risk clients
• Detect patterns tied to employee performance or reliability
• Generate automated management summaries and KPI reports
• Enable AI-powered coaching insights for sitters/walkers/managers
• Vastly increase the abily to trigger workflows and automations in external systems (Zapier, GoHighLevel, Slack, Google Sheets/Docs, etc). The possibilities are endless.
To support this properly, the ideal solution would include:
• Expanded REST API access
• Real-time webhook/event support without Zapier
• Secure OAuth/API authentication
• Read and limited Write access to operational data
• Access to reports, schedules, journals, messages, invoices, non-sensitive client info, and staffing data
• Potential for future support for AI agent frameworks and MCP integrations
You guys have been absolutely killing it with major system updates over this last year! The Zapier integration alone has been amazing for us. But something like this could literally revolutionize the industry. Not to mention, blow every single one of Precise's competitors clean out of the water!