QR Codes
Adam Smith
Some potential ideas. If you vote make sure to also comment on which ones you like best.
1. Arrival/Completion QR Code
Place a QR code at the client's home (inside the door, on a gate, etc.). Sitters scan it using their phone to check in/out via the Precise Petcare app.
3. Client Profile QR Tag
Create a QR tag (on a leash, crate, or collar), linking to the client's care instructions in Precise Petcare.
3. QR Codes on Welcome Packets or Business Cards
Include QR codes on printed materials that direct their clients to:
- Their Precise Petcare client portal
- Service menus
- How-to videos for booking
Log In
Shannon Centola
#3
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Jenn Smith
#3
Rose Lyn Petruzzi
#3
Admin @ Sniff and Go
Before PPC I used Pet Check (from about 2012 to 2019) which had option #1 as the only way to log into visits. I would order magnets that would be sent to me that had the QR code then I would drop off the code at the first visit.
Pro:
- ensured staff was on location to start and end visits
Con:
- client would hide code in between visits so we couldn't locate
- client would place codes far away from front door (they didn't want it seen by others upon entry)
- client would throw code away not realizing what it was for
Cons are client generated steps that could be mitigated with direction but even with direction, they still would end up doing what they wanted to do.
To try and solve this, I would scan every code, print a small version and then tape it to the back of the key tags. This did not ensure start/end times were done at the correct times though. And if no key tag needed, then there was no option to have a mobile version.
I think an alternate option could be, if a staff member checks in/out of a visit outside of a set range distance from the client house, a notification could be sent to admin team to investigate? I understand all businesses have different criteria for when visits start/end, but I do see on the gps that the location is marked with a purple house and start/end times are marked with green/red icons. If there was a way to set a parameter that is acceptable for each business criteria and then a notification was sent when it was done outside of that parameter, that could help with addressing as needed. Currently, we randomly check maps to make sure start/end times are correct but it can be time consuming.
Jessyca Nagorski
Adding that I would love a QR code that marks a client as "Home Safe"
Melanie Haynes
I'd probably only use #3, although my older clients would not use it.
Roxanne Dockter
I would probably do #3 for clients specifically but many of my clients are an older generation that don't use QR codes, so I am not sure they would get used that often. But I think they would make sense for onboarding packets for clients.
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Jakob Senneville
1&2
For boarding could be a good way for others to be able to do a journal when not assigned just a thought?
Adam Smith
Jakob Senneville: Are you saying you would or would not want someone not assigned to the visit to do the journal?
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Jakob Senneville
Adam Smith For team members who are not assigned to create a journal
We’re just starting to offer boarding, and I want to clarify how journaling might work for support staff. If the main boarding visit is assigned to me (or someone else), and a support team member—like a walker—is helping to care for the pet, could they scan the QR code and then be able to submit a journal possible under their own name?
Ideal Workflow (I realize this may not currently be possible):
The support staff scans the QR code, which starts a job timer.
They complete the visit.
They scan the QR code again to clock out. This action pulls up a journal entry for them to fill out under their own name.
H
Heather Jaeger
#3