Tip payments
J
Jan Brown
The tip section needs to be improved. If a client makes a “tip only” payment, and the invoice has already been paid, I then have to ask PPC to manually go in and manually apply the tip only payment to the correct invoice.
Overall the tip section is very confusing. Great when the tip is automatically applied to the invoice (when a client. has previously indicated to tip a certain percentage of the visit in their profile), otherwise it is very problematic and frustrating.
It would also help if we had a clear and detailed video of how and when to use the tip distribution tool for us, with clear examples of when and why we need to use the tip distribution tool.
thank you!
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Susan Gary
Agree! The current process means more work for me
M
Michael Greene
I would also like to see improvement in tip distribution. Tips should only be distributed for paid invoices. I’ve had an incident where a client had an automatic tip set up that we didn’t automatically charge. The client didn't end up tipping, and Sitters were already paid the tips, and some were seasonal, so we lost quite a bit of money.
Shira Winitzky
Michael Greene that happened to me as well where the sitter got paid and the client meant to pay the invoice but paid the full amount in tips. When it was corrected she said "Sorry I did not pay attention" we still paid the sitters and had it a loss.