Clients and staff can now reply to messages and pet care journal comments directly from their email, and their responses will be added to the system automatically. Whether responding to a journal update or an ongoing message conversation, there's no need to log in---just hit "Reply" in your email, and your message will be recorded in the appropriate place. How It Works When a journal notification or comment email is sent, recipients can reply via email, and their response will be added as a comment on the journal. When a message notification email is sent, recipients can reply, and their response will appear in the Messages feature, just as if they had logged in to respond. Notifications are sent to the appropriate parties just like in-system replies. Additional Notes The email subject line for journal notifications and comments has been standardized (e.g., "Pet Care Journal #123" ) so that email applications can keep the conversation threaded. Only clients and sitters can reply by email to Journals. Management notification emails for journal comments are not reply-able .