Precise Petcare Features

Often our walkers have more than 10 services per day, generally up to 15, sometimes 20. Being able to only see the first 10 services limits our ability to move visits around to help even our walkers' workload for the day.

QR codes are now available in Precise Petcare. Use the "?" button to access the Resource Center, then click on QR Codes to open the Integration page with your QR codes. There you'll find QR codes for: Existing Client/Staff Login : Directs users to your portal login page. New Client Registration :  Directs new clients to your registration page. These QR codes can be printed or added to welcome packets, business cards, flyers, onboarding documents, or other client-facing materials to make it easier for clients and staff to access the correct portal pages.

Clients and staff can now reply to messages and pet care journal comments directly from their email, and their responses will be added to the system automatically. Whether responding to a journal update or an ongoing message conversation, there's no need to log in---just hit "Reply" in your email, and your message will be recorded in the appropriate place. How It Works When a journal notification or comment email is sent, recipients can reply via email, and their response will be added as a comment on the journal. When a message notification email is sent, recipients can reply, and their response will appear in the Messages feature, just as if they had logged in to respond. Notifications are sent to the appropriate parties just like in-system replies. Additional Notes The email subject line for journal notifications and comments has been standardized (e.g., "Pet Care Journal #123" ) so that email applications can keep the conversation threaded. Only clients and sitters can reply by email to Journals. Management notification emails for journal comments are not reply-able .

Tracking hire and termination dates help the office: • Maintain accurate employment and scheduling records • Track sitter availability history • Ensure only active sitters are assigned to jobs • Support payroll, tax, and administrative documentation • Maintain accountability and performance records • Improve internal organization and reporting • Protect the company in the event of disputes or insurance matters The termination date should be entered immediately when a sitter is no longer active with the company.

Practice Mode lets Administrators and Managers explore the day-to-day office side of the system---building schedules, managing clients, invoicing---using sample data and without risking the loss of real data. It's a safe space for experiments or for brand-new trials to see a "working" account in action. Getting Started Free-trials: A dark-gray " Live Mode" banner sits at the top of every page. Click the Practice Mode button on the right to switch on. Any Administrator (trial or subscribed): click on user menu › Training Mode or edit staff (including yourself) on the Staff Accounts page and set Training Mode to "On". When Practice Mode turns on for the first time you will be prompted with the Practice Mode Configuration screen. There you can choose how many sample Sitters, Clients and Pets to generate. If you already have live operational data (services and time blocks) the system keeps that information read-only, otherwise you will be prompted to choose what service types you offer and the system will Clicking on "Generate" will create the sample Sitters, Clients, Pets, Visits and Journals. If you don't have live operational data it will also create Time Blocks, Services and Surcharges. You can regenerate the sample data at any time by clicking on the "cog" icon in the Practice Mode banner to bring up the Configuration again---when you "Generate" again only the sample data is replaced; live operational data never changes. Using Practice Mode Work just as you would in live mode: schedule Visits, edit Clients, create Invoices, run Payroll, etc.---all actions affect sample data only. Practice Mode sample data is shared between all staff in your account. Sample data can be only be deleted through regeneration. Operational data and a few other pages are set as Read-only to prevent edits. While active, the red Practice Mode banner remains at the top of every page. Administrators can leave at any time using Live Mode in that banner or from the user menu. Managers placed in Practice Mode stay there until an Administrator turns it off for their Staff Account. Pet sitters cannot be placed in Practice Mode ; for sitter training use individual Training Visits instead. Additional Notes Emails triggered inside Practice Mode are clearly labeled "Practice Mode"; mobile push notifications are disabled. As an Administrator, you may enter and exit Practice Mode as often as needed---ideal for onboarding new office staff, testing price changes, or simply gaining confidence before booking real clients.

Several updates have been made to the reporting functionality to improve clarity and organization, helping you easily access and interpret data. These changes ensure that reports are titled according to common business terms and are grouped logically for better usability. Key changes: Updated Report Titles : Report titles have been revised to align with common business terminology , making it easier to understand the purpose of each report at a glance. Grouping of Visit-based Reports : The Visit-based reports have been grouped into more logical sections, again using common business terminology. This allows for easier navigation and helps you quickly access reports that focus on visit performance vs operational, etc. New "Profit per Service Hour" Report : This Visit-based report calculates profitability per service hour by using the actual time sitters are In Progress during visits. This means the report tracks the time spent actively providing service and calculates the profit relative to that time spent, giving a clear picture of how efficiently service hours are being utilized. NOTE : How you group this report can greatly affect the output you receive and may provide additional insights, such as sitter performance. New "Client Satisfaction" Report : This Visit-based report leverages the Clients can Rate Visits functionality, allowing clients to rate their experience after each visit. The report compiles these ratings to help you track overall client satisfaction and identify areas for improvement in service delivery. New "Client Refunds" Report : This Transaction-based report tracks any refunds issued to clients.

We've added a new 6 Week view to the calendar. This view displays 42 consecutive days in a week-aligned grid (7 columns × 6 rows), giving you extended visibility beyond both Week and Month views. Why We Added It The 6 Week view makes it easier to: See extended requests that span multiple weeks or cross months Plan staffing further into the future without switching to Table view Rather than introducing a fully custom "Date Range" view, we added a fixed 6 week layout. This provides the maximum practical number of days we'd want visible at once while keeping the interface predictable and readable. How It Works Always aligned to your configured week start (Sunday or Monday) Shows 6 consecutive full weeks (42 days) Next/Previous navigation moves exactly 6 weeks at a time Uses the same layout and visual density as Week view This is essentially Week view × 6 , with consistent weekday columns and no dynamic resizing.

Keep team milestones front-and-center. The new Staff Celebrations panel on your dashboard shows every active staff member who has a birthday or hire-date anniversary coming up—so you never miss a chance to celebrate. How it works Instant visibility: The panel appears automatically on the administrator / manager dashboard—no setup required. Four time frames: See counts for Today, Tomorrow, This Week, This Month in separate columns. Clickable totals: Select any number to open a filtered list of the staff included. Data source: Pulls from each Staff Account's Birthday and Hire Date fields; deactivating an account removes it from the counts. Role-based access: Visible to anyone who can view Staff Accounts.

We're excited to announce an update to our Pet Care Journals: pet sitters can now add videos alongside photos. This is available exclusively in our testing apps for now. With this update, you can capture brief video clips (up to 15 seconds) in addition to photos. How It Works: Videos are limited to 15 seconds in length and are trimmed automatically starting at the beginning of the chosen video Both the add journal interface (prior to the journal being created) and journal view interface have been improved to allow for easy full screen viewing of both photos and videos

We've released a major update to the mobile app. This update focuses on improving journaling, GPS accuracy, and sitter workflows, along with several interface refinements. ComposeIQ (AI Journal Assistance) ComposeIQ is a built-in AI writing assistant to help sitters create clear, consistent journal notes faster. Generates draft journal entries using the information already recorded in the journal and visit Provides multiple tone/style options Sitters retain full control to review and edit before submitting This is designed to reduce time spent writing journals while improving quality and consistency. Improved GPS Tracking + Live Timer GPS tracking is now more accurate and consistent across devices. A GPS tracking timer now appears when active iOS: Uses Live Activities (also shown in Dynamic Island ) Android: Displays in a persistent notification Helps sitters confirm tracking is running and how long it has been active Undo Arrival Sitters can now correct accidental arrivals directly in the app. Once a visit is marked Arrived , a Undo Arrival button becomes available No need to contact a manager for corrections Streamlined Workflow Buttons My Schedule action buttons requiring confirmation (e.g., Arrive ) now support hold-to-confirm . Tap = regular flow (with confirmation) Hold = instant action Reduces friction during high-volume workflows Interface & Usability Updates The yellow notification bar now scrolls with the page for clearer visibility Status bar and interface elements have received visual clean-up and modernized styling Video Support for Pet Care Journals For those who don't have access to this functionality yet, you will experience it first as part of this update. More info can be found in the dedicated post . Confirm Cancel Prompt (Journal Entries) A confirmation dialog now appears when tapping Cancel on a journal entry. Prevents accidental loss of information entered into the journal form.