Precise Petcare Features

It would be helpful to have on the sitter schedule when the profile (person or pet) was last updated. This would prompt the sitter to look at the profile(s) for any updates since their last visit.

I am trying to streamline how the sitters view the profiles to quickly access information instead of having to scroll through the whole profile. I know we can add details to the notes screen for the visits, but what if I want to make permanent notes for that client so it’s easily viewable to the team. I have started using the note tab in the client profile and making all the important information notes for the sitters, but they still have to go into the profile to see this. Also, what about the ability to have hyperlinks so if the sitter can click the hyperlink and it takes them to the field they need. It would also be nice if we could add a video to the profiles. For instance a video on how to administer medication to a clients pets so the team has access to this.

When creating a new visit, would it be possible to have the client's Desired Time Frame information automatically load under the pets' names? Most clients request their own visits. When I have to create them, I always have to go into the profile to see what times they prefer. I also log the length of the visits in the Desired Time Frame. If it automatically showed up, it would save time. Thanks!

I regularly have clients who cancel a trip, but don’t cancel the visits, or extend a trip by a day and don’t request new visits, etc. I’ve heard other people say that they disable trips because this has become such a problem. I would love it if trips actually impacted the associated visits, or at least prompted the client to edit the visits eg. “Would you like to cancel the visits associated with this trip?” “Would you like to add additional visits to your trip?” Etc.

I am finding the tags that are available are not much help. There are select few in my opinion that I can use for the team. Could there not be custom made tags for specific things needed?

Currently, customers need to set up a calendar invite for appointments. It would be helpful to send a customer a calendar invite to help them remember the appointment with us.

Currently, communication options for fonts, sizing, etc... are extremely limited and look very outdated. Would love better options for customizing communication to look more professional and modern.

When an invoice is paid, have the entire block change color as it does when it is accepted, requested, etc. The small blue invoice is nice; however, it is easy to overlook. If the entire block changed color, we would know we have completely finished that customer.

Many pet care businesses offer services like “House Sitting” or “Plant Sitting” where no pets are present—either because the client has no pets or the service doesn’t involve animal care. Currently, the system requires a pet to be assigned in order to book services, which creates unnecessary confusion and workaround steps for both clients and staff. A solution could be to introduce a “No Pet” pet type or allow certain services to bypass the pet requirement entirely, even if pets are required for other services. This would help streamline workflows and reduce client friction. Additionally, the Forms feature would need to accommodate this improvement. At present, form rules only support selecting one pet type or the catch-all “Any Pets,” which includes all animals. Supporting multiple selections (e.g., “Dogs AND Cats”) and recognizing a “No Pet” type would offer much-needed flexibility and better reflect the variety of services many pet care companies provide.

We would like a flag or indicator for second-to-last visit like there are for final visits. Since we have multiple sitters than may be working a single client/pet sit, it would be a good communication tool.