Precise Petcare Features

Hello, I wanted to check in on getting a notification for any invalid credit cards being entered into a client account upon set up or whenever we are given new cards to use. Ideally be great if we could also verify that they have the funds as well, but I need to make sure that when we take in a client credit card, the numbers given to us can alert us that it is incorrect. This will help everyone if this new feature can be created.

During a walk or a visit it can be time consuming to go on your phone to check how much time has passed in the visit. It would be helpful if there was a tracker that says how much time is left with a little bar on your Home Screen, almost like when you order on Uber and you get to see how long till it arrives.

For some business models and inside such models, some clients, being able to provide a flat rate per month membership for X visits each month would be awesome. I also think it might align with some trends in the industry where per visit pricing isn't always the best for budget-conscious clients. Additionally, having such a service setting would more fully allow businesses to offer services in new or more attractive ways.

We're excited to announce an update to our Pet Care Journals: pet sitters can now add videos alongside photos. This is available exclusively in our testing apps for now. With this update, you can capture brief video clips---up to 15 seconds---in addition to photos. How It Works: Videos are limited to 15 seconds in length and are trimmed automatically starting at the beginning of the chosen video Both the add journal interface (prior to the journal being created) and journal view interface have been improved to allow for easy full screen viewing of both photos and videos Available exclusively in our testing apps: Android Testing App iOS Testing App

Possibly something that could be worked into or added onto the Google Drive exports, but I would love to have some sort of regular backup of scheduled visits and client data, preferably to some cloud service like Google Drive or Dropbox.

Practice Mode lets Administrators and Managers explore the day-to-day office side of the system---building schedules, managing clients, invoicing---using sample data and without risking the loss of real data. It's a safe space for experiments or for brand-new trials to see a "working" account in action. Getting Started Free-trials: A dark-gray " Live Mode" banner sits at the top of every page. Click the Practice Mode button on the right to switch on. Any Administrator (trial or subscribed): click on user menu › Training Mode or edit staff (including yourself) on the Staff Accounts page and set Training Mode to "On". When Practice Mode turns on for the first time you will be prompted with the Practice Mode Configuration screen. There you can choose how many sample Sitters, Clients and Pets to generate. If you already have live operational data (services and time blocks) the system keeps that information read-only, otherwise you will be prompted to choose what service types you offer and the system will Clicking on "Generate" will create the sample Sitters, Clients, Pets, Visits and Journals. If you don't have live operational data it will also create Time Blocks, Services and Surcharges. You can regenerate the sample data at any time by clicking on the "cog" icon in the Practice Mode banner to bring up the Configuration again---when you "Generate" again only the sample data is replaced; live operational data never changes. Using Practice Mode Work just as you would in live mode: schedule Visits, edit Clients, create Invoices, run Payroll, etc.---all actions affect sample data only. Practice Mode sample data is shared between all staff in your account. Sample data can be only be deleted through regeneration. Operational data and a few other pages are set as Read-only to prevent edits. While active, the red Practice Mode banner remains at the top of every page. Administrators can leave at any time using Live Mode in that banner or from the user menu. Managers placed in Practice Mode stay there until an Administrator turns it off for their Staff Account. Pet sitters cannot be placed in Practice Mode ; for sitter training use individual Training Visits instead. Additional Notes Emails triggered inside Practice Mode are clearly labeled "Practice Mode"; mobile push notifications are disabled. As an Administrator, you may enter and exit Practice Mode as often as needed---ideal for onboarding new office staff, testing price changes, or simply gaining confidence before booking real clients.

Some potential ideas. If you vote make sure to also comment on which ones you like best. 1. Arrival/Completion QR Code Place a QR code at the client's home (inside the door, on a gate, etc.). Sitters scan it using their phone to check in/out via the Precise Petcare app. 3. Client Profile QR Tag Create a QR tag (on a leash, crate, or collar), linking to the client's care instructions in Precise Petcare. 3. QR Codes on Welcome Packets or Business Cards Include QR codes on printed materials that direct their clients to: Their Precise Petcare client portal Service menus How-to videos for booking

It would be incredibly helpful to have the ability to add custom fields to the reservation screen that appear based on conditional logic — specifically, depending on the service selected. For example, when a client selects Boarding, I operate on a 24-hour time block. However, clients still need to note their preferred drop-off and pick-up times in the general notes section. Then I have to confirm their preferences manually, leave my own notes, and send a separate message to confirm everything — which becomes inefficient. If I could set custom fields to automatically display when Boarding is selected, it would streamline communication for both the client and myself. Ideal custom fields might include: **Requested drop-off time **Confirmed drop-off time **Requested pick-up time **Confirmed pick-up time Having this functionality would significantly improve workflow, reduce miscommunication, and keep all details in one place.

When a client books multiple blocks of dates throughout the year, have the invoices auto create based on consecutive dates and separate bookings into different invoices instead of puttng them all on one.

Several updates have been made to the reporting functionality to improve clarity and organization, helping you easily access and interpret data. These changes ensure that reports are titled according to common business terms and are grouped logically for better usability. Key changes: Updated Report Titles : Report titles have been revised to align with common business terminology , making it easier to understand the purpose of each report at a glance. Grouping of Visit-based Reports : The Visit-based reports have been grouped into more logical sections, again using common business terminology. This allows for easier navigation and helps you quickly access reports that focus on visit performance vs operational, etc. New "Profit per Service Hour" Report : This Visit-based report calculates profitability per service hour by using the actual time sitters are In Progress during visits. This means the report tracks the time spent actively providing service and calculates the profit relative to that time spent, giving a clear picture of how efficiently service hours are being utilized. NOTE : How you group this report can greatly affect the output you receive and may provide additional insights, such as sitter performance. New "Client Satisfaction" Report : This Visit-based report leverages the Clients can Rate Visits functionality, allowing clients to rate their experience after each visit. The report compiles these ratings to help you track overall client satisfaction and identify areas for improvement in service delivery. New "Client Refunds" Report : This Transaction-based report tracks any refunds issued to clients.