Precise Petcare Features

We’ve made a change to how you access help in Precise Petcare. The ? / Resources option has been removed, and now you’ll find PrecisePAL, our new AI chatbot, by clicking the ? icon in the bottom right corner of your screen. PrecisePAL can answer your questions, guide you through features, submit a ticket for you, and help you find what you need—right when you need it. Give it a try, and let us know if you have any feedback! If you don't have access yet, but want to test our PrecisePAL, you can do so at https://www.precisepetcare.com/precisepal (P.S. In the future, we’re exploring ways for you to use a version of PrecisePAL to assist your own clients. More on that soon!)

date naming

The option to draft edit a selected view of the schedule, so that changes and assignments can be made and then all published as once.

A link to gratuity page after a payment has been submitted. Would love to even be able to automate: i.e. after a service, trigger an automation to go out saying something like “If you feel your service was exceptional and would like to leave a tip" with the gratuity link.

In Colorado, employers are required to pay one hour of sick leave for every 30 hours worked. It would be incredibly helpful if the system could automatically track sick time accrued and used. Currently, we have to export the data and manually manipulate it in a spreadsheet, which is very time-consuming.

in communications, could we have an option for messages to automatically resend every so often? For instance, I send birthday cards to each pet when I get the birthday notifications. I would like to have the same birthday message send every year on the same date unless the pet gets marked deceased. I would like to send my rate increase message every six months. Thank you

Several updates have been made to the reporting functionality to improve clarity and organization, helping you easily access and interpret data. These changes ensure that reports are titled according to common business terms and are grouped logically for better usability. Key changes: Updated Report Titles : Report titles have been revised to align with common business terminology , making it easier to understand the purpose of each report at a glance. Grouping of Visit-based Reports : The Visit-based reports have been grouped into more logical sections, again using common business terminology. This allows for easier navigation and helps you quickly access reports that focus on visit performance vs operational, etc. New "Profit per Service Hour" Report : This Visit-based report calculates profitability per service hour by using the actual time sitters are In Progress during visits. This means the report tracks the time spent actively providing service and calculates the profit relative to that time spent, giving a clear picture of how efficiently service hours are being utilized. NOTE : How you group this report can greatly affect the output you receive and may provide additional insights, such as sitter performance. New "Client Satisfaction" Report : This Visit-based report leverages the Clients can Rate Visits functionality, allowing clients to rate their experience after each visit. The report compiles these ratings to help you track overall client satisfaction and identify areas for improvement in service delivery. New "Client Refunds" Report : This Transaction-based report tracks any refunds issued to clients.

It would be incredibly helpful to have the ability to add custom fields to the reservation screen that appear based on conditional logic — specifically, depending on the service selected. For example, when a client selects Boarding, I operate on a 24-hour time block. However, clients still need to note their preferred drop-off and pick-up times in the general notes section. Then I have to confirm their preferences manually, leave my own notes, and send a separate message to confirm everything — which becomes inefficient. If I could set custom fields to automatically display when Boarding is selected, it would streamline communication for both the client and myself. Ideal custom fields might include: **Requested drop-off time **Confirmed drop-off time **Requested pick-up time **Confirmed pick-up time Having this functionality would significantly improve workflow, reduce miscommunication, and keep all details in one place.

Possibly something that could be worked into or added onto the Google Drive exports, but I would love to have some sort of regular backup of scheduled visits and client data, preferably to some cloud service like Google Drive or Dropbox.

We're excited to announce an update to our Pet Care Journals: pet sitters can now add videos alongside photos. This is available exclusively in our testing apps for now. With this update, you can capture brief video clips (up to 15 seconds) in addition to photos. How It Works: Videos are limited to 15 seconds in length and are trimmed automatically starting at the beginning of the chosen video Both the add journal interface (prior to the journal being created) and journal view interface have been improved to allow for easy full screen viewing of both photos and videos Available exclusively in our testing apps: Android Testing App iOS Testing App